In reaction to these demands, we developed an online tutorial to provide point of need instruction for our users. The demand for both classes and support has continued to increase each year. In a typical semester the librarians who teach these classes provide one-on-one instruction as well as support by telephone and email. These classes routinely fill to capacity and always have waiting lists. In recent years our program has grown and the Library now offers at least twelve regularly scheduled EndNote workshops with 25 students per session each academic year and as specialized classes are needed. It started rather modestly with one session offered per semester. We began providing instruction in bibliographic management software approximately five years ago.

It also addresses unexpected outcomes and areas for further investigation. This article discusses our process of online course creation for bibliographic management support and provides ideas to help others convert a successful classroom course into an effective online instruction tool. We addressed this problem with the creation of an online tutorial that provides on-demand, interactive instruction for users. The popularity of the classes created a demand that was difficult to meet by classroom instruction alone. Our users, mainly faculty and graduate students, did see the importance of our instruction to their research. The challenge we faced with bibliographic instruction for EndNote was somewhat different. One of the challenges of bibliographic instruction is conveying to the user that the instruction is relevant. The University of Tennessee Libraries, like many libraries, has taken the lead on campus in teaching the use of bibliographic management software.

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